At Emma Routes, we are committed to delivering your orders efficiently and securely. This Shipping Policy explains our shipping timeframes, delivery process, and other important details.

1. Shipping Destinations

We offer worldwide shipping, ensuring our customers can access our Travel Essentials, Fishing Essentials, Luggage Bags, and Travel Tech Accessories no matter where they are. However, shipping availability may vary based on local restrictions and regulations.

2. Processing Time

  • Orders are processed within 1-3 business days after order confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive a confirmation email with tracking details once your order has been dispatched.

3. Estimated Delivery Time

Our estimated shipping time varies depending on the destination:

  • Domestic Orders: Delivery within 5-10 business days.
  • International Orders: Delivery within 10-20 business days, depending on customs clearance and location.

Please note that these are estimated timeframes, and actual delivery may vary due to external factors such as weather, customs delays, or courier service disruptions.

4. Shipping Charges

  • Shipping fees are calculated at checkout based on your location and order weight.
  • Free shipping promotions may be available for certain orders or locations.
  • Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this to track your package on the courier’s website. If you experience any issues with tracking, please contact us at [[email protected]].

6. Delayed or Lost Shipments

  • If your order is delayed beyond the estimated delivery time, please allow an additional 5 business days before contacting us.
  • If your package is lost during transit, we will assist in working with the shipping carrier to resolve the issue.
  • Emma Routes is not responsible for packages lost due to incorrect shipping addresses provided by the customer.

7. Damaged or Missing Items

If you receive a damaged package or items are missing from your order:

  • Notify us within 48 hours of delivery by emailing [[email protected]] with photos and details of the issue.
  • We will investigate the matter and offer a resolution, such as a replacement.

8. Changes to Shipping Details

If you need to update your shipping address after placing an order, please contact us within 24 hours. Address changes after dispatch cannot be accommodated.

9. Contact Us

For any shipping-related inquiries, please reach out to our customer support at [[email protected]]