At Emma Routes, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we offer a straightforward Returns & Refunds Policy to make your experience hassle-free.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be in its original condition, unused, and in its original packaging.
  • Return requests must be initiated within 7 days of the delivery date.
  • Certain items such as personal care products, perishable goods, and customized products are non-returnable.
  • The product must include all original tags, labels, and accessories.

2. How to Request a Return

If you wish to return an item, follow these steps:

  1. Contact our customer service team at [[email protected]] within 7 days of receiving your order.
  2. Provide your order number, product details, and reason for the return.
  3. Our team will provide further instructions, including the return address.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item received was defective or incorrect.
  • We recommend using a trackable shipping service, as we are not responsible for lost or damaged return shipments.

4. Refund Process

Once we receive and inspect your returned item, we will process your refund:

  • Refunds will be issued within 7-10 business days after the return is approved.
  • Refunds will be provided in the form of cash.
  • If the return is rejected (due to damage or non-compliance with return policy), no refund will be issued.

5. Exchanges

  • We offer exchanges for defective, damaged, or incorrect items.
  • You must request an exchange within 7 days of receiving the product.
  • If the requested exchange item is out of stock, we will offer a replacement product or store credit.

6. Non-Refundable & Non-Returnable Items

Certain items are not eligible for return or refund, including:

  • Personalized or customized products
  • Perishable goods
  • Clearance or final sale items
  • Items that have been used, washed, or damaged after delivery

7. Late or Missing Refunds

If you haven’t received your refund within the stated time frame, please check your payment method account first. Then, contact us at [[email protected]] for assistance.

8. Changes to This Policy

Emma Routes reserves the right to modify this policy at any time. Any updates will be posted on this page with the effective date.

For any return or refund inquiries, please reach out to our customer support at [[email protected]].